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Phones24.co.uk is solely Internet based and determined to bring you cheaper communications. We do not have the costs associated with running high street shops. Hence we can save you ££££ on your mobile communications needs, bringing cheaper mobile phones direct to you. You can be sure that you are better off with us. Phones24.co.uk business was set up in 1999 and became operational on the web in March 2000. It is one of the most frequently visited web sites for mobile phones. We receive visitors from over 70 countries each month however, we currently only deliver to the UK and Northern Ireland.
Security:
Phones24.co.uk web site uses industry standard Secure Socket Layer (SSL) technology to provide encryption of sensitive information such as personal details and Debit/Credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. All information passed to us including Credit or Debit card transactions are secure. We are listed in many directories, which support secure shopping and confirm that our site is secure. For further information please click here.
We fully comply with the Privacy & Electronic Communications Act of Dec 03.
We do not send random marketing emails to personal email addresses (spam).
7 Day Return:
If you are unhappy with your purchase, we offer a fast track returns procedure, allowing you to return any mobile phone within 7 days for a full refund.
All procedures (including the telephone number of the returns department) will be included in your phone package. For further details please read the 'Order Follow-through and After Sales' section below.
Order Follow-through and After Sales:
Once your order has been placed on line we ensure you receive appropriate support and after sales service (please see below). Our special and unique relationship with a large European/UK based retailer allows us to bring us cheaper mobile phones on-line. Once you place your order you will receive immediate confirmation of your order. You will be provided with a unique 8-digit order number starting with the number 6.
However,
- If you would like to talk to Customer Services regarding your order
- If you wish to speak to the Technical Support Team about the malfunction of your handset or handset set-up
- For the nearest Repair Centre after sales during any time of your contract
Please click here
Free Delivery:
We offer free delivery throughout the United Kingdom and Northern Ireland.
Delivery Times:
Once your order has been credit checked, our new, state-of-the-art computer administration system can process your order swiftly and enables us to offer same day processing and next working day delivery direct to your door. Mobile phone orders placed before 6.00pm (Monday - Thursday) will be delivered the next working day. Orders placed on Friday will be delivered on Monday. Orders placed on Saturday and Sunday will be delivered on Tuesday We guarantee next day delivery. We use Royal Mail for all mobile phone orders. We ask for a signature on delivery so you can be sure that your item arrived safely.
Business Hours:
As an Internet only based company we are open 24 hours allowing orders or enquiries to be lodged at any time during night and day.
Our Sales team operate on:
Monday - Friday: 9.0am - 10.00pm
Saturday: 9.00am - 6.00pm
Sunday: 10.00am - 6.00pm
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